Refund policy

Returns

  • To be eligible for a return, your item(s) must be:
    • In brand new condition. No damages, use, or wear.
    • Packaged securely with all packaging materials included.
    • Returned in the mail within 14 days of the delivery date.
  • You will be responsible for purchasing the shipping costs for returning your item. Shipping costs are non-refundable. If you request a shipping label from The Heritage Forge, the cost of return shipping will be deducted from your refund.
  • There are no restocking fees, except in the following situations:
    • Any item not in its original condition, is damaged or missing parts for reasons not due to our error
      Any item that is placed in the mail more than 14 days after initial delivery
  • Some items are not eligible for exchanges.
  • If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Instructions for returns:

  1. Log in, go to your order, and click "Request return". Follow the instructions as prompted.
  2. If the return is approved, you will receive an email with instructions for the return. Return costs are the responsibility of the customer.
  3. When returning your item(s), please package the item(s) securely with all packaging materials included. Once the return has shipped, please send us the tracking number so we can keep an eye out.  The return may need to be inspected upon arrival before your refund is issued.
  4. There are no restocking fees unless items are used or damaged.
  5. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. Once a refund is processed, a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@theheritageforge.com.

Custom Branding Irons Refund Policy

  • Custom Branding Iron eligibility for refunds is based on the progress that has been made on the order.
    • Before a proof has been sent - Eligible for full refund
    • After a proof has been sent - Eligible for 50% refund
    • After the branding iron has been fabricated - Not eligible for refund
    • After the branding iron has been shipped - Not eligible for refund

Exchanges

  • To be eligible for an exchange, your item(s) must be:
    • In brand new condition. No damages, use, or wear.
    • Packaged securely with all packaging materials included.
    • Returned in the mail within 14 days of the delivery date.
  • You will be responsible for paying for your own shipping costs for exchanging your item. Shipping costs are non-refundable. 
  • Restocking fees may apply in the following situations:
    • Any item not in its original condition, is damaged or missing parts for reasons not due to our error
      Any item that is exchanged more than 14 days after delivery
  • Some items are not eligible for exchanges.
  • If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Instructions for exchanges:

  1. Contact us via email at support@theheritageforge.com regarding the item(s) you’d like to exchange.
  2. If the exchange is approved, we will invoice you for the costs to exchange. Once you complete the invoice, we will email you a prepaid return label.
  3. When returning your item(s), please package the item(s) securely with all packaging materials included. Once the exchange/return has shipped, please send us the tracking number so we can confirm.  Depending on the item(s) being returned, the exchange may need to be inspected upon arrival.
  4. Once the exchange has been processed, we will ship your new package.

Other Information

Issues With Your Order

  • We are NOT responsible for issues with the shipping carrier, including:
    • Lost, damaged, or marked delivered items. 
    • Delays in shipping times. Once the item ships, it is the shipping carrier’s responsibility to deliver it in a timely manner.
  • Defective items: If an item is defective, please email photos to support@theheritageforge.com so we can verify.  For defective item(s), we will provide replacement(s) and cover all shipping costs.

Cancellations

We may accept cancellations BEFORE item(s) have shipped. After item(s) have shipped, it will be considered a return if you still want to cancel the order. Restocking fees may apply.

Replacements (if applicable) 


We will replace items if they are defective or damaged. We do NOT replace item(s) lost in transit or marked as delivered but not received. If you need to exchange it for the same item, send us an email at support@theheritageforge.com. Store credit may be issues on a case by case basis.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.